Rocket Mortgage, America’s largest mortgage lender and a part of Rocket Companies (NYSE: RKT), and Santander Bank, N.A. (“Santander Bank,” “Santander” or “the Bank”), one of the country’s leading retail and commercial banks, today announced Rocket Mortgage is the preferred mortgage provider for Santander Bank customers. Through this relationship, Santander’s clients will receive exclusive pricing and dedicated resources to help them achieve their dream of owning a home.
“At Santander, we place the customer at the center of our business, and I’m pleased to be working with Rocket to deliver a convenient and simplified digital mortgage experience for our customers,” said Patrick Smith, Head of Consumer and Business Banking at Santander Bank. “Our relationship with Rocket Mortgage is another example of how Santander Bank is evolving our business and continuing to pursue opportunities for our customers to save, invest and manage their money at Santander.”
The Bank’s clients can experience Rocket Mortgage’s revolutionary online experience by visiting santanderbank.com/mortgages on Santander’s website or, if they would rather talk to a home loan expert, there is a dedicated team of Rocket Mortgage bankers ready to help them. No matter how they start the process, Santander clients can always contact Rocket Mortgage’s experts by phone, email or online chat.
In addition to dedicated resources provided for Santander clients, Rocket Mortgage will provide discounts on loan costs and closing costs with enhanced discounts for Santander Private Clients and employees who close loans within the program.
“This relationship between Rocket Mortgage and Santander is a perfect fit. Both companies are passionate about delivering exceptional client experiences. Rocket has spent decades building industry-leading technology to make every step in the mortgage process easier. We’re proud that we can offer these tools to Santander clients,” said Bob Walters, CEO of Rocket Mortgage. “This is just the beginning of what we hope will be a long relationship between our companies as we continue innovating and finding more ways we can work together to help each other’s clients.”
In 2021, Rocket Mortgage was named the nation’s top mortgage servicer for client satisfaction by J.D. Power for the 8th year in a row – every year it has been eligible for the accolade. In total, the lender has received 19 top rankings for client satisfaction, including 11 top placements for mortgage origination.
Santander Bank has nearly 2 million clients, principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania and Delaware. Santander ranked second in banking mobile app satisfaction among regional banks on J.D. Power’s 2022 U.S. Banking Mobile App Satisfaction study that tracks overall customer satisfaction with banking and credit card providers digital offerings.
Santander clients can visit santanderbank.com/mortgages to start the home loans process or learn more about this relationship.